WE NOW OFFER FREE STANDARD SHIPPING ON ALL DOMESTIC ORDERS!
We work hard to ensure you receive your items quickly and efficiently! Please contact firstname.lastname@example.org if you have any issues with your order.
Payment: Lilies and Fillies, LLC accepts all major credit cards. Please double check that you include the correct shipping address at checkout. We can only ship to the address provided and are not responsible for an incorrect address inputted in at checkout. If there are any issues with your address, we will contact you immediately for an updated address.
Domestic Shipping: All orders are processed once credit card authorization and address verification have been obtained. Once payment is received and the order has been processed, orders ship within 1-2 business days (Orders placed before 2pm EST generally ship the same day). All packages are shipped using USPS First Class Mail. You can expect to receive your purchase within 2 to 5 business days, from the day it is shipped (the transit time begins the first full business/ shipping day after the package leaves our facility). Delivery times can vary depending on location. Our standard shipping DOES NOT include shipping insurance, and we are not responsible for packages lost in transit. (if you would like insurance, please consider upgrading to Priority Shipping).
Priority Shipping: During checkout, you can choose to upgrade to priority shipping for a $5 flat rate. Priority shipping includes full tracking service and $50 insurance. Priority shipping packages usually arrive within 2-3 business days, from the day it is shipped.
Priority Express Shipping: If you need something urgently, customers have the option of choosing to upgrade to Priority Express Mail at checkout for a flat $18.00 rate. Priority Express Mail generally arrives the next business day, once your order has been processed and fulfilled. (Orders placed Saturday and Sunday will be shipped Monday).
Though we strive for complete satisfaction, we are not responsible for USPS's performance. Once a package leaves our facility, it is no longer in our control. If you need to file a claim for a package that was lost during shipping, please contact USPS. Please see the USPS website for all details.
International Shipping: We offer $18 flat shipping rate for international orders- shipped First Class via USPS. Unfortunately, this service does not provide tracking information. This service will take on average 14-21 days to arrive, but could take longer.
Please note that international orders are subject to customs / import duties which are charged once the parcel arrives in your country. Unfortunately, we cannot tell you what these costs will be as they are billed by your countries customs department and vary per country. These costs must be paid by the recipient of the parcel. You may want to contact your local customs office for current charges before placing your order. Arrival dates will vary depending on your location.
Order Status: You can check the status of your order anytime by logging into your account at liliesandfillies.com. You will receive and order confirmation via email, and additionally, a shipping notification email, once your order is processed.